Service Delivery Policy
1. No physical shipment
mnnr is a digital software-as-a-service product. MNNR does not ship physical goods. There are no shipping fees, no carriers, no tracking numbers, and no physical delivery addresses.
2. How the service is delivered
| SKU | Delivery method | Time to delivery |
|---|---|---|
| A50 Emergency Retrofit (EUR 15,000 flat) | (i) Stripe receipt and welcome email within minutes of payment; (ii) one-hour scoping call scheduled within two (2) business days; (iii) Article 50 self-identification integration deployed within five (5) business days from completion of the technical integration call. | ≤ 5 business days post integration call |
| EU Pilot Partner subscription (EUR 5,000 / month) | Welcome email plus onboarding workspace within one (1) business day; ninety-day white-glove onboarding begins on the date specified in the Order Form. | ≤ 1 business day to access; 90-day onboarding cycle |
| API access (self-serve, when announced) | API key issued immediately upon sign-in at app.mnnr.app. | Immediate |
| Briefs and downloads (PDF) | Direct browser download from mnnr.app. | Immediate |
3. Data residency of delivered service
Service production data for EU customers is delivered from the AWS eu-central-1 region (Frankfurt, Germany). US federal-track engagements are delivered from regions consistent with the customer's authorization boundary (FedRAMP path in scoping).
4. Service interruptions
Planned maintenance is announced at least seventy-two (72) hours in advance at /status when published, or by direct email until then. Unplanned interruptions are governed by the Service Level Agreement when published and by the Refund Policy.
5. Contact
MNNR LLC, 1603 Capitol Ave, Suite 413 PMB #1750, Cheyenne, WY 82001, USA. Email: legal@mnnr.app.